Out of the five Mexicali branches I've tried, I only get problematic food at the SM North branch. Even when we experienced lousy service at the SM San Lazaro branch last Valentine's Day, at least the food was good.
At the SM North branch, I have twice gotten enchiladas where parts of the tortilla bottoms were cold and hard. The first instance could have been an honest mistake but the second one turned me off the SM North branch. I avoided this branch for a year or two.
Last week, since I hadn't eaten there for a long time, I thought that perhaps the restaurant had changed so I gave it another chance. I was wrong. Our server seemed a bit distracted and got two order details wrong but he was quick to correct them so we were okay with him. But the food! While the enchilada I ordered was good (even though the accompanying rice was a bit dry), the burrito and the chili bowl were a downer. I loved the chili in Mexicali Trinoma -- it was thick and tasty -- but the SM North version tasted bland and was thin that I had a hard time scooping up the sauce with the tortilla chips. Also, my cold tortilla problem just got transferred to the burrito. A big part of the tortilla was stiff. Very unappetizing. Just how does Mexicali SM North store and reheat their frozen tortillas anyway?
4/F SM North - The Block
North Ave. cor EDSA
Quezon City, Metro Manila