Sunday, June 10, 2012

Latest Updates About Cleverbuy / CleverTravel

Just to recap the events since May:
  1. J2 Discount Travel and Tours closed down. Cleverbuy said they would take care of the refunds. Some complainants were able to get post-dated checks.
  2. May 29 - Cleverbuy stopped issuing post-dated checks and only issued promissory notes. A meeting with Cleverbuy was scheduled at NBI on June 1, 2012.
  3. May 30 - Cleverbuy suddenly closed their office as well due to threats, verbal abuse, and a few cases of vandalism and theft received from their angry clients. The closure would be temporary according to them. Communication with them was soon cut off however (no response on their Facebook page, invalid contact numbers, etc).
  4. Anonymous tips and various information from former Cleverbuy employees began surfacing.
  5. June 1 - The meeting at NBI's Anti-Fraud Division was reset to June 8, 2012.
  6. June 5 - The bank account used by Cleverbuy to issue their checks was closed. DTI encouraged complainants to go direct to NBI since this matter had become a criminal case.

A few days ago, I heard from an ex-Cleverbuy employee that the company's CEO Christian Bayer denied being the owner of Cleverbuy. That was certainly odd -- Cleverbuy's SEC registration could disprove his denial. Even in the official statement Cleverbuy issued last May 3, 2012, Bayer was named as the CEO. This denial sent my mind whirring and I began to consider the possibility that Cleverbuy was a scam from the beginning (unknown to their Filipino staff) and Garcia was being used as a fall guy by Bayer (just in case someone needs to go to jail to pacify the angry mob) while Bayer runs away.


What happened during the NBI meeting on June 8, 2012...

Several dozen complainants (including at least two merchants) came to the meeting. News crew from ABS-CBN and TV5 also covered the event. The NBI attorney addressed the complainants first, stating that filing a case with NBI would not guarantee getting a refund since the NBI was not a collections agency and would only handle criminal investigations. If the complainants' goal was to get their money back, they would have to take their case directly to court instead of through the NBI. The attorney emphasized that they were looking for complainants who were determined to see the criminal prosecution to the end -- appearing in court to testify against the accused when needed -- because they did not want to see cases dismissed halfway through, given that the NBI has limited resources and handles a lot of other cases.

Some of the complainants got disheartened with what the attorney said, but it was good that she laid it all out in the open from the start. No false hopes.

Tension built up when the attorney gave us one complaint sheet and asked us to just go out and photocopy it for ourselves. Several people got annoyed that a government agency did not have the resources or the inclination to provide everyone with a form. The attorney was upset that people were making an issue out of it (I actually thought she would walk out). Frankly, I can't blame the complainants for getting annoyed. As one complainant eloquently put it, "It's not about the money but the principle!" If you can't expect a single piece of paper from your government agency, what else can you expect, right? Anyway, that minor conflict was eventually worked out when the complainants shelled out some coins and an NBI custodian had the sheet photocopied.

Later on, I learned from the NBI attorney that she was not happy that her full name and email address got posted online without the "informant" asking her permission first. This surprised me, considering that she works for NBI and looks experienced. I would have expected her to know the risks of working for NBI especially on a case that involves possible online fraud with several dozens of victims. The victims are bound to share info with one another online unless perhaps she specifically asked the people she gave her name and email address to to not share the info with others. Anyway, I deleted her name and email from the previous post. According to her, if you want to get in touch with her, you can call up NBI and just ask for the attorney handling the Cleverbuy case; her colleagues already know who to pass the call to.

Mr. Edgardo Garcia was also present in the meeting along with his lawyer Atty. Jorrey Sampior. Atty. Sampior is a personal lawyer of Mr. Garcia; he does not represent Cleverbuy, but only Mr. Garcia.

Atty. Jorrey Sampior representing Edgardo Garcia in the Cleverbuy CleverTravel scam case at the NBI
Atty. Jorrey Sampior representing Edgardo Garcia

The biggest twist in this issue is that Edgardo Garcia himself is now pursuing a case against Christian Bayer. According to him, the reason they kept quiet before was because they still believed that Bayer would fix the financial mess and that Cleverbuy would thus settle all the refunds and the accusations thrown against the company and the employees. When Bayer disowned Cleverbuy and fled the country just a few days ago, that was when Garcia and the other remaining employees knew for sure that Bayer was running away from all his responsibilities.

They are now working with NBI to study their options on how to pursue Christian Bayer.

Edgardo Garcia (Cleverbuy treasurer) and Rolly Junto (marketing manager)
Edgardo Garcia, Cleverbuy's treasurer. Beside him is Rolly Junto, the marketing manager

You can view part of the interview with Mr. Edgardo Garcia in this video:


According to him, if his lawyer would not be able to defend him, he was willing to go to jail since he was already old and had had his days. But he would turn state witness if given the chance. Regarding refunds, he said that they were talking with Mozcom to get the money still with Mozcom and that Cleverbuy was considering filing for bankcruptcy so that they could liquidate the remaining assets and use the money to pay back their clients.

Also according to Garcia, they had to close their bank account as per the advice of their financial advisors. Otherwise, the account would incur more penalties. When asked about why the company collapsed, he claimed that it was due to mismanagement of funds -- very aggressive spending for events, expansion, etc. Garcia and Atty. Sampior accepted demand letters addressed to Garcia but did not sign them. He would review the letters, Atty. Sampior said.

Later on, Rolly Junto also spoke with some of us and said that the (ex) employees were also filing complaints at the Department of Labor and Employment (DOLE). Garcia's group also said they were thinking of a way to provide a centralized way to disseminate information.

As far as I know, former Country Manager Chris Aranez and any representative from Trip Toe Travels were not in the meeting. In case I'm mistaken and any of you got to talk to them, please let us know. It would have been interesting to hear their sides of the story.

This post gives some more insight on what happened to Cleverbuy behind the scenes. The post is supposedly written by Rolly Junto.

One of our partner merchant is J2 Discount Travel and Tours, owned by Christian Gorg Bayer. They provide us package deals like Coron tour package, Boracay tour package, Puerto princesa tour package and Bohol tour package in a very low price, no, in a negative price. The costing of 1 package will reach up to 15,000 pesos including the airfare and accommodation but CleverBuy is selling it for only 9,900 pesos. You may ask me why CleverBuy is selling this kind of service in a negative price. According to Mr. Bayer this is only to generate more income, to have an enticing look and to have instant cash.

If everything in the post is accurate, then it seems that the Cleverbuy travel deals were set up as a pyramid scheme. The travel deals generated negative income; the money from new transactions was the one that made the earlier travelers able to redeem their vouchers. The cheap (negatively-earning) travel deals, coupled with very aggressive and very expensive expansion and marketing efforts here and abroad widened the customer base fast and earned the owners some fast cash. The high expenses and some of the money being siphoned off to Bayer's other companies soon caught up with the company and, along with the P5 million paid to TripToe, depleted the funds.



So what happens now?

I suggest call up your banks, explain what happened -- making sure that they understand that the transaction was fraudulent and a criminal investigation is underway -- and request them to return your money. The more recent you bought your voucher, the higher chance that the charges can be reversed.

I don't expect the funds still with Mozcom to be substantial and liquidating Cleverbuy's assets will take time (if it happens at all) since that will involve the cooperation of the company's missing owners and incorporators and their lawyers.

You can still file your notarized affidavits and other documents at NBI's Anti-Fraud Division (Room 503) or Computer Crime Unit (Room 508).

For those with claims below P100K, small claims procedure is an option. I can't provide more guidance about it though since I haven't really reviewed it.

Both Mr. Garcia and Atty. Sampior left their contact info. According to Garcia, he would entertain polite questions but not threats. He also said that he had instructed the guard at Marvin Plaza to accept letters on his behalf, so you can also address your letters there.

Atty. Jorrey Sampior
Suite 906 Richmonde Plaza, San Miguel Ave. cor Lourdes Drive
Ortigas Center, Pasig City
Cel # 0926-7296014 / 0999-9993706
Landline # 775-4139 / 633-6832
Email add: jury_1972@yahoo.com

Mr. Edgardo Garcia
Marvin Plaza Bldg. 2153 Don Chino Roces Ave.,
Brgy. Pio Del Pilar, Makati City 1230
0916-5177659


Updates: June 14, 2012 5am

Part of the interview with Atty. Sampior:


Some info about bouncing checks
Bouncing Checks Law in the Philippines
FAQ about bouncing checks

For those interested in small claims (below P100K), you can learn about the procedure through these documents:
Rule of procedure for small claims cases
Rule of procedure for small claims cases as amended

Feeling overwhelmed, confused, and intimidated by those documents? Welcome to the club. Here is a simplified explanation of small claims cases and how to file them:


Another complainant also emailed me the following suggestions. I'm posting the complainant's suggestions verbatim:

The ones with the bigger claims could go to the House of Congress Committee on Trade and Industry. The lawyer of the complainants handling this case should submit a position letter to the congress. The representative of the complainants (or the one who has a high claim, or whoever is pursuing this case legally already) could request a meeting with a congressman who is part of that committee, better if the complainant is under the jurisdiction of that congressman. Please note that it is almost elections and it will do that congressman good to be seen in public. Since this has already been as subject of the media, the congressmen in charge of that committee would want to take a look at this issue. Cleverbuy representatives might be given subpoena to appear in the meeting, and the congressman could also summon the DTI secretary or representative regarding our complaint. My friend said that the congress cannot really tell Cleverbuy to pay up, but they will put a lot of pressure on this case so that it will be resolved.

http://congress.gov.ph/committees/search.php?congress=15&s=roster&id=0539

Whoever also is pursuing this case could go to the Consumer Protection Party List. They have government officials who might be willing to look into this case. I am not sure as to the party list name, but my friend assured me there is one.

Updates: June 20, 2012 11am

1.  According to NBI:
  • When you accomplish the complaint sheet, you need not put names on the "Persons Complained Against/Suspect(s)" field. The investigation will determine the personalities behind this scam. Just put "unknown persons operating Cleverbuy".
  • You can submit your affidavit via courier. A cover letter should be attached to it stating that you are seeking/requesting investigative assistance on the fraudulent activities of Cleverbuy for you were victimized by the same and indicate your name, address, tel no., email if any and affix your thumbmark (in lieu of the complaint sheet which should be sworn before the administering officer of NBI) and a photocopy of a valid  ID (with  picture). You may address your letter to 
Chief - Anti-Fraud and Action Division
Anti-Fraud and Action Division
Rm 503 NBI Main Bldg.
Taft Avenue, Manila
2.  According to several commenters, Yoshinoya is now honoring Cleverbuy vouchers (out of good will perhaps). Better call Yoshinoya first before going, just to be sure.

3.  Different banks handle refund requests differently, whether the transactions are below or exceeding 60 days. One commenter reported getting his charge reversed by Metrobank even if his purchase date was March 2. Another commenter was told by Metrobank that the bank was willing to return his money but a cancellation letter from Cleverbuy was needed. Another one who paid via Metrobank Dragonpay was advised to visit or call the mother branch of Dragonpay which is in Rockwell Metrobank. Another victim was told by BDO to fill-up their dispute form and attach the proof of purchase and a photocopy of ID. If approved, the credit will be returned after 60-65 banking days. Other commenters were told by their banks to forward their complaints to Mozcom instead.

4. Something I found curious: During the meeting last June 8, Edgardo Garcia said that Christian Bayer had left the country, yet in Facebook, aside from denying that he is the owner of Cleverbuy, Bayer claimed that he was still in the Philippines as of June 10. Hmm.

Christian Bayer in Facebook about Cleverbuy

215 comments:

  1. please post the updates.. im one of those less than a 100k victim.. i've got the money from my 13th month.. para lang maibayad sa travel na yan. i'm so dissappointed on this.. even if that's a small amount of money i'm still hoping to get a refund. thank you. A

    ReplyDelete
  2. Hi, I just got in touch with my bank and they said that they would try to process a reversal of charges dated Feb 10(eek!). This would require feedback from the merchant (Cleverbuy), so i`m also not very optimistic on that one. I will try contacting Mr. Garcia and his lawyer on the contact details posted above and hope for a miracle..

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
    2. hi! i'm one of the victims of cleverbuy...reversal of charges only applies to payments made using a credit card right? thank you so much!

      Delete
    3. Hi! I tried asking sa bank na ginamit namin to buy the vouchers. Ung friend ko kasi dun nagwowork.. Tapos according to her, impossible daw ang reversal nung transaction kasi valid naman daw sa side nila..
      If the reversal will work sa bank mo, please let me know the details. thanks

      Delete
    4. Metrobank reversed my payments even though my transaction date was March 2 pa.

      Delete
    5. Really? We used metrobank din.. can you please let me know the details kung pano ka nakapagreverse. my email: faithquesa@yahoo.com

      Delete
    6. Hi Strangebutcool, We used metrobank also. Tumawag kami sa metrobank, they are willing to return our money pero they were requiring a cancellation letter from cleverbuy. Pahingi rin ako ng details kung paano. this is my email: mark02real@yahoo.com

      Delete
    7. Hi Strangebutcool! Please update us on this..
      Para makareverse din kami kung sakali.^^

      Delete
    8. Hi Strangebutcool, can I also have the details fro the reversal process? I used Visa card for my purchases. Please do email me for the details. my email is janine.valerio@yahoo.com
      Thank you in advance!

      Delete
    9. Hi strangebutcool, we paid through OTC Metrobank also. pahingi details on how to get a reversal payment. thanks. daphne.826@gmail.com

      Delete
    10. Hi! Good news! Metrobank reversed our payment made last January. Try sending email to their customer service then
      someone from Metrobank will call you for the next instructions... their email:customerservice@metrobankcard.com

      Delete
    11. hi! can i also have the details on reversal of payment? I also pay thru Metrobank Visa amounting to 83k..Kindly email me @ mhaggae@gmail.com.. Thank you!

      Delete
    12. Hi Good day!

      San po kayo naka kuha ng cancellation letter? kelangan kasi sa bank ko I need your help pls.

      Delete
    13. renie rose ann manaois, anong bank nyo? credit card?

      Delete
    14. hi renie! ako din, need ko din ng letter of cancellation.. kaso di ko din alam kung paano pa makakakuha nun, since di naman na daw macontact pa ang clever buy.. pls namn, just in case makakuha ka, pls give me naman info.. tnx so much.. pls email me at priela_james@ymail.com

      Delete
  3. For those who purchased vouchers earlier this year: try to contact the hotel/inn included in your travel package. J2 might have already booked and already paid for the accomodation. Just make sure you still remember the target travel dates you have given them.

    You can also try to contact Zest Air or the other local airlines but chances that you are booked are very slim.

    ReplyDelete
  4. May specific ba na binigay si Mr. Garcia kung from what date ang hindi pa nareremit ni Mozcom sa kanila?

    ReplyDelete
    Replies
    1. It wasn't answered directly but if I understood him (Garcia) correctly, just about 1-2 weeks. According to other commenters, Mozcom remits payment to Cleverbuy every 15 days.

      Delete
  5. Hi,

    To whom are we gonna address the small claim forms? Was this advised by the atty? How much chance are we gonna get of fulfilling this form?

    Thanks for this unsugarcoated. This is really helpful!

    ReplyDelete
    Replies
    1. It was advised to a complainant by her lawyer, not the NBI attorney or Garcia's attorney. I can't help on this since I myself am confused on how to proceed with the small claims. But if I get any useful info, I'll share it with you guys.

      Delete
  6. Help naman po meron po ba kayo format ng affidavit of complaint against Cleverbuy? need ko lang po, victim din ako ng cleverbu. Sorry di ko lang alam mag write ng affidavit of complaint...

    ReplyDelete
    Replies
    1. I just posted mine:

      Sample Affidavit: My Cleverbuy Affidavit

      You can also have a lawyer write the affidavit for you.

      Delete
  7. Just wondering if you could tackle about Prudentialife Plan status. Would appreciate if you do.... Thanks :D

    ReplyDelete
    Replies
    1. Sorry Mavic but I have no experience with Prudentialife Plan so I don't know much about it. Several months ago, I asked a friend who works at Sunlife about it. All she said was that the problem was probably caused by the pre-need plans. I guess pre-need plans are a lot more complicated and unstable compared to ordinary insurance plans.

      Delete
  8. Pde pa po ba magrefund sa Mozcom???help nmn po..any idea? Thanks po

    ReplyDelete
    Replies
    1. hi jcpot..pwede pashare pano magrefund sa mozcom? .try ko din bka pwede ba..last aug 2011 ko pa kasi binili ung 9900 voucher ko eh through hsbc..

      Delete
  9. Great help unsugarcoated.. Appreciated much po.

    ReplyDelete
  10. http://jlp-law.com/blog/bouncing-checks-bp-22/

    Info for bouncing checks.

    ReplyDelete
    Replies
    1. http://phbar.org/wikilaw/index.php?title=Bouncing_Checks_Law

      more information..

      Delete
  11. naku.. when times like that, they really normally deny ownership and would create a lot of alibis to get out of the situation. tsk

    ReplyDelete
    Replies
    1. Hi. When was the date of your purchase?

      Delete
  12. Hi! I am also a victim. I called BDO and ask if I could still take back my purchase via credit card Mozcom. They told me to fill-up their dispute form, proof of purchase, and a photocopy of ID. If approved, the credit will be returned 6o to 65 banking days.

    ReplyDelete
    Replies
    1. talaga..I already called HSBC e sabi sa mozcom daw makipausap..kelan trasaction date mo? sakin kc is Feb 29 p..hope na mareturned p nla..huhu

      Delete
    2. @ tina, hi do you have any idea if cash payment? aug 2011 pa transaction date. thanks ;)

      Delete
    3. Hi Ms Tina,

      Can I have the number of BDO that you have called? I used Visa card under BDO for my purchase. I'm also hoping to retrieve my money back. Please do send me an email for the details. Here's my email ad janine.valerio@yahoo.com. thanks in advance.

      Delete
    4. ni reverse ng BDO ang payment ko....I made a letter and faxed it in fraud division..after a month they reverse my payment made dated April 20, 2012 amounting to 27, 600.00

      Delete
    5. This comment has been removed by the author.

      Delete
    6. Hi Anonymous

      Wow that's great!! Where did you submit the letter? Hope I can process it here in Baguio. Can I have a copy of your letter for my basis only? Did you also used credit card? I'm having good hopes because of this. I also paid for it April 20,2012 and was posted on my bill April 22, 2012. Under mozcom din po ba sayo? thank you very very much! Please do email me at janine.valerio@yahoo.com. Thank you in advance.

      Delete
    7. HI, Anonymous, may I get the exact address ng BDO Fraud Division/Department? or can you forward a copy of your letter to my email hvc_otrp@yahoo.com. Would really be thankful..please,,,

      Delete
  13. Thanks for all the updates :)

    ReplyDelete
  14. Hi! I'm also a victim. Recently I purchase the 9,900 offer last May2012 through my credit card. I heard from my friend this problem so i tried to call my bank and transfer me to the credit card processing and explain what happen. Before I hang-up my phone they temporarily credited that amount to my account. Please try to call your credit card company, they help you faster. Thanks..

    ReplyDelete
    Replies
    1. hi! what about cash payments thru bank (over the counter) deposit?

      Delete
  15. I believe that there was one staff person who has direct contact with Christian Bayer and that is Mr. Archie Llorca. He handles all the programmers of Webis Business Solutions. Maybe he will be the key for get Christian Bayer.

    ReplyDelete
    Replies
    1. I think Garcia briefly mentioned in the meeting that Webix was closed as well.

      Delete
    2. So how can I contact Mr. Archie Llorca?

      Delete
  16. hi, my friends and i are also a victim of this scam.kaso hindi kami mismo yung nagpurchase from cleverbuy. binenta sa amin ng friend ng friend ko kasi hindi na niya magagamit yung voucher (dahil hindi nila mabook ng friends niya yung desired date nila sa j2) aalis na siya papuntang ibang bansa. ngayon we are trying to get the money back from her tapos ayaw na niya ibigay. sabi naman ng nbi dapat kung kanino nakapangalan yung transaction with cleverbuy sila ang magreklamo sa nbi (hindi kami) haaaay nakakafrustrate lang kasi parang nagiging cleverbuy na rin ang ugali nung nagbenta sa amin.ngayon dedma na siya sa amin :(

    ReplyDelete
    Replies
    1. hi anonymous, kung open pa po sana ung website ng cleverbuy ay pwede nyong irequest sa friend nyo na ireprint na lang nila ung voucher in your name (lumalabas na gift sa inyo un) kaya lang nagsiguro na rin ang cleverbuy ngayon, unaccesible na rin website nila.. so sad :( sorry for what is happening with you and your friend's friend.. sana marealize nya na mas magandang ibalik nya ung money nyo. or else, charged to experience. dont let na lang money ruin ur friendship. God bless

      Delete
    2. I think you can file a small claims case against the buyer and that buyer can also file a small claims case against Cleverbuy. I think he must file it before leaving the country tho.

      Delete
    3. ask ko lang if nkapagfile na ng complaint sa NBI. do we need to file a small claims?

      Delete
    4. Nope it's not required. But with NBI, it's a criminal case (so the defendant might end up in jail but us getting a refund is not guaranteed), a small claims case is civil and is usually done to get back money from those who owe us less than P100K.

      Delete
  17. Hi! Thank you so much for always keeping us updated. I'm glad I got to meet you last Friday, though only briefly =(. I'm not posting as much as I did before kasi, I think nasa denial stage na ako. =S Eversince June 8 happened, I've been in a haze.

    Anyway, I do hope one day na this will all be over and we can go back to this chapter in our lives and joke about it. Hope to see you again in better circumstances. Keep up the good work. As soon as I'm out of this rut and in a fighting mood again, I'll try to share whatever info I find that can help.

    God bless!

    ReplyDelete
    Replies
    1. btw, found this on youtube (part of Atty. Sampior's statements):

      http://www.youtube.com/watch?v=6QCI-mQJBzc&feature=plcp

      Delete
    2. Hi emma,

      I'm not sure if you are one of the recipients of my email the other day, but I did send an email to the owner of this blog (and some other people) regarding other measures if we want this case to move a little faster, as per advise of my friend lawyer. I didn't get any reply from anyone though and it's kinda making me feel anxious haha.

      I would also like to know who is pursuing this case aggresively right now, as I would want to get in contact with them. I actually cannot take a leave at work since I'm new here, but it will be great if I could make contact through other means.

      Thanks for all the support everyone. Also just hope this does end already.

      Delete
    3. Hi anonymous, I'm pretty sure I'm not one of the recipients of your email. I'd love to hear what other measures we can do about this, do send it to: emmab.pov@gmail.com

      I'm actually a bit apprehensive right now if I will still pursue this case but let me take a look first on what your lawyer friend has to say.

      Thanks and God bless. :)

      Delete
    4. Nice to meet you as well Emma. Yeah even I am losing steam in seeing this case through. :(

      Delete
    5. Hi everyone, if anyone is online I hope you are.

      I just sent mail. I really hope we don't lose hope. Just called Citibank and found out we cannot file for dispute since the transaction is beyond 60 days already. If Cleverbuy indeed wanted to scam us, it seemed they looked at all angles on how to run away with our money, including that.

      Let's just help each other with this. I sent you mail and that will work if this issue is still hot.

      Thanks.

      Delete
  18. Sino na po sa inyo ang nakagawa na ng small claims procedure against Cleverbuy? Applicable po ba ito sa Cleverbuy victims na may 100,000 pesos below na irrerefund?

    For reference regarding Small claims procedure :

    http://fitzvillafuerte.com/philippine-small-claims-court-how-to-make-people-pay-the-money-they-owe-you.html

    http://www.youtube.com/watch?v=zLCicnAUnBw&feature=player_embedded

    ReplyDelete
    Replies
    1. My laywer friend informed me na ito talaga ang dapat gawin at mag-file na ako sa metropolitan trial court in QC (where I am) or in Makati (where Cleverbuy's office is/was).

      Pero I'm not convinced yet if I will go through with it. Naka-tatlong leave na din kasi ako from work so far. Medyo namumuro na =P

      Delete
    2. Baka pwede representative mo na lang? Magkano ba nawala sa iyo? Would anyone know kung si Dolz ay active pa din sa mga forums?

      Delete
  19. Hi unsugarcoatedreviews,
    Sent you an email, kindly check.
    Thanks!

    ReplyDelete
  20. Hi unsugarcoated,

    Pwede ba sama nyo na lang kame sa pagsampa ng kaso nyo i can email to you ung mga voucher namin. ok lang ba?

    ReplyDelete
    Replies
    1. Hi Ann. I don't think that will work. As far as I know, every complainant has to file his or her own complaint.

      Delete
    2. ooohh i see cge thank u :)

      Delete
  21. ako mejo naiirita na sa mozcom, hindi ko na maintindihan mga dahilan nila. but i hope they can give us a proof of documentation kung kelan ung huling transaction nila ng payment with clever buy. para naman alam naten kung makakapag refund ba talaga sila o hindi, hirap umasa sa wala

    ReplyDelete
  22. I purchased my voucher last March pa. Nagpa-book ako ng travel sa August. Ang ikinakainis ko, before ako bumili sa cleverbuy, tinawagan ko muna yung travel agency (hindi po J2). Tinanong ko sila kung valid ba yung deal. Sabi nila, oo daw, bumili na daw ako at i-send ko sa kanila yung voucher para ma-block na yung date sa hotel. So, I purchased the deal and send the voucher to them. Tinawagan ko pa yung hotel, sabi, ok naman daw, Confirmed ang booking. When this mess came out, I called the hotel again to confirm, na-cancel na daw yung booking. So I called the travel agency, demanded na i-accommodate nila ako, because, they specifically said na ok yung deal na yun and I purchased knowing na they authorized cleverbuy to use their name. So, now, instead na cleverbuy ang habulin ko, hahabulin ko ang merchant because sa ating mga third party consumer, ang alam natin, partners sila. Merchant ang travel agency, marketing arm ang cleverbuy. Irregardless kung anong usapan nila ng cleverbuy, may responsibilidad pa rin sila na tanggapin ang vouchers natin, because we purchased in good faith. I am currently seeking advice from lawyers kung tama ba ang point of view ko. Hindi ko kasi habol na ma-refund. Ang habol ko po talaga ay magbakasyon.

    ReplyDelete
  23. How were the merchants paid by cleverbuy? Was it when a customer buys a voucher from cleverbuy, cleverbuy will send a list of vouchers bought to the merchants and the merchants will collect the vouchers claimed from the customers and redeem the money from cleverbuy. And all the unredeemed/expired vouchers will be profit for the cleverbuy.

    If so, the merchants who knew that cleverbuy was not going to pay them was right in refusing to honor the vouchers of the customers so that they will not take a loss in their business since they will not be paid by cleverbuy.

    So, if the merchants would still honor the vouchers now, it would only transfer the problem from customer to merchant and i don't think anybody would like to lose money.

    ReplyDelete
    Replies
    1. According to a merchant-victim I got to talk to, when a buyer has successfully booked a trip, that's the time when group buying sites will process the payment to the merchants.

      Delete
  24. I am not a victim of Cleverbuy but I do buy from other group buying sites. I would just like you all to know that I feel your plight, and I pray for all the victims of Cleverbuy that you all may have the strength and determination to see this through, not only to get your money back but to seek justice and see the perpetrators of this crime pay. I may seem idealistic but I think you all have the higher calling of ensuring that those responsible for this scam do not do this again to other people. You have a rock solid case and you have the numbers. At the same time, I pray that you may experience forgiveness, acceptance and eventually peace of mind. Always know that what goes around, comes around.

    ReplyDelete
  25. Nakabili din ako ng voucher thru UCPB otc...meron bang nakatry sa inyo kung pedeng mag reverse payment sa UCPB? thanks

    ReplyDelete
  26. We pay thru UCPB otc- DRAGONPAY, if anyone have the same case, please let us know, thanks

    ReplyDelete
    Replies
    1. Hi we made payment through Metrobank Dragonpay. I was advised to visit or call the mother branch of Dragonpay which is in Rockwell Metrobank.

      Delete
    2. hi, I've already made the email to dragonpay, and as expected, they told me that the money was forwarded to cleverbuy, so they suggest to inquire directly to MOZCOM, sadly,mozcom had to advised us to file the case directly to NBI, very disappointing. do you have any latest update?

      Delete
  27. hi i am also the victim of cleverbuy. I purchased 13500 bohol tour package and hotel accomodation at bohol bee farm. Purchased date was march 2012. I have the documents to prove that i purchased such package. Anyone pls advice me the procedures how to refund my money. Here's my email address tenanyesherr04@live.com thanks

    ReplyDelete
    Replies
    1. ako rin ganyan din ung binili ko sa letseng cleverbuy na yan kso nun december 2011 pa tru palpay (credit card: BPI). pno n kaya yan?

      Delete
  28. Good news for Yoshinoya Voucher holders! They are now accepting the vouchers from Cleverbuy as a sign of good faith! Sana other merchants would follow suit. Kudos to Yoshinoya!

    ReplyDelete
    Replies
    1. Really? Good news talaga. Better go visit and use my vouchers ASAP. Thanks for the info.

      Delete
  29. Hi. I purchased coron package worth 9900 using hsbc last year..good thing i have printed the voucher and so have document to prove..if anyone has the same case please contact me at tolguis_03@yahoo.com...tnx. Anyone, please advice me also on how to get back my money...thanks very much.

    ReplyDelete
    Replies
    1. same here! i used bpi naman tapos paypal yung portal ko. I'll try calling them tom. Hay nakaka stress!

      Delete
  30. we also purchased coron getaway for 4pax 27K. cash payment thru bpi via dragonpay. may chance pa kaya 'to ma-refund??

    ReplyDelete
  31. Hi please keep posting updates. I'm a victim myself and i dont have much time to spend chasing answers.. Anyways, any pictures or updates on Mr. Bayer?

    ReplyDelete
    Replies
    1. At least there's a screencaps that he is not planning to run away. I'm just wondering why on earth would they close their Chinabank account. It's really stupid (as I cannot find a politically correct term for this).

      I'm beginning to think they wanted this issue to reach NBI in the first place so they'd have a reason to close their company, declare bankruptcy and run away with our money. They probably also wanted to lower our morale so that their victims would not pursue the case till the end. No one goes to jail, no one pays for anything, no one takes responsibility. It's just the poor, duped customers who suffer.

      If that is so, well played.

      Delete
  32. pls help me po kung sino nakakaalam ng case ko ksi nakabook napo ako ng september. para sa tour nmin sa coron. posibidad po kya na bayaran ng j2 yung travel nmin. pls help me po. thanks

    ReplyDelete
    Replies
    1. The only way to know for sure is for you to contact the airline (if airfare is included) and the company doing the accommodations. :)

      Delete
  33. ano update sa cleverbuy may naka pag refund na ba?

    ReplyDelete
  34. Wow! Yoshinoya now honoring the vouchers? O-oh, how can I reprint those vouchers ......

    ReplyDelete
  35. How about other merchants? Is Christian Bayer still here in Philippines?

    ReplyDelete
  36. Yoshinoya honors cleverbuy vouchers! They have a list of the buyers, you just present the printed voucher to verify it from their list. I asked them earlier how do they get paid by cleverbuy since they are closed, and they just answered that the GM (General Manager) of Yoshinoya just said it was ok.

    My only comment was the waiter, he looks angry but maybe he was just having a bad day.

    P.S: I also bought their ice cream desert, so at least i bought something as a bit of thank you to the management since when i bought the voucher back then, i used the joker and 50 pesos win from their wheel of fortune. I think i only spent 146 pesos/around that amount for the yoshinoya voucher.

    ReplyDelete
  37. Hi Guys,

    I am new here and I don't know that there is an issue about J2 and Cleverbuy which is i've purchased a deals from them that is trip to Bohol for 2 worth 6900. please help me what to do.. thanks

    ReplyDelete
  38. Citibank does not honor reversal of payment if it is paid last year.

    I will be cancelling my credit card this year because of this. I didn't even get a reply from their customer service when I sent a dispute letter online last week.

    If anyone here is planning to get a credit card, DON'T go for Citibank.

    ReplyDelete
  39. Dear all,

    FYI, If anyone wants to know more about Christian Bayer, you can add his Facebook page : http://www.facebook.com/bayer.ch

    He's still active in facebook...

    ReplyDelete
    Replies
    1. Just got a new info from a reliable source this is Christian Bayer email: christian_bayer@cleverag.com

      Delete
    2. How can we be sure it is him?

      Delete
    3. I have done business with Christian bayer before, and he uses that email. But is he doesn't response or anything you can contact their product manager, David Staudigel..

      Office : +49 (0) 911 927 058 61
      Mobil : +49 (0) 160 950 177 63
      e-Mail : david_staudigel@cleverag.com
      skype : davestau

      Delete
  40. Hi..

    i want to know if there is someone who get their payments back na? we pay thru BDO under dragonpay account. sana maibalik yung binayad nmin na 22k for galera trip.

    or sana maicredit ng tamaraw beach resort ang vouchers nmin khit tpos na yung specified date nmin with them.

    hard earned money gone just like that.

    guys, pahelp if you know some. here's my email address : nielle.delcarmen@gmail.com

    ReplyDelete
    Replies
    1. Maybe you should ask Cleverbuy Product Manager; David Staudigel... This is his contact number:

      Office : +49 (0) 911 927 058 61
      Mobil : +49 (0) 160 950 177 63
      e-Mail : david_staudigel@cleverag.com
      skype : davestau

      He's from the office in Germany, one of the Cleverbuy Group...

      Delete
    2. does anyone here already got their money refunded? (payment via OTC)

      Delete
  41. Thanks so much for sharing this. Actually I used my Metrobank card for our Clevertravel purchase and I emailed their Customer Service as soon as I heard of this issue. At first their CS told me that the company (Mozcom/Clevertravel) need to file a cancel procedure first. We totally lost our hopes on this. After a week or so, someone from their Authorization, Fraud and Chargeback team emailed me and informed me that they will start processing my complaint as soon as I submit the voucher as proof. My complaint's now being processed and they will be posting credit adjustments on my account. To those who used Metrobank card for purchase, I highly suggest you to email their Customer Service (customerservice@metrobankcard.com) and make sure to DETAIL the purchase details (date of purchase, paid to, reason for cancellation, amount, etc)

    ReplyDelete
    Replies
    1. Oh, by the way, I also suggest that those who are planning to ask for a refund to call Metrobank (or bank's credit card) and request to have your complaint filed under their anti-fraud devision :)

      Delete
    2. Hi! I tried sending email to Metrobank's customer service. And the reply is I need to secure credit memo from cleverbuy. Did they require the same thing from you? If yes, how did you secure the credit memo?

      Delete
    3. me too...how did you secure a credit memo

      Delete
    4. @ リヤチャ Do you have any updates? Nareverse po ba yung inyo?

      Delete
  42. Hi I have also purchased vouchers trip bora from cleverbuy, but I have paid it by Cash in there office at Marvin Plaza, but its closed now.. Is there any chance that they can return back my money. if I had the same case kindly help me. Thanks

    ReplyDelete
  43. Where is Yoshinoya located?

    ReplyDelete
  44. hi...baka may nakapagpurchase po sa inyo using HSBC..nagrerefund ba sila?..pano ang process?..tnx

    ReplyDelete
  45. Checked dragonpay site...found this:

    Does Dragonpay support chargebacks? The answer is 'no' because:
    All our payment options (online banking, over-the-counter banking and over-the-counter non-traditional) do not have the concept of a chargeback
    The password and authentication system involved with online banking is so much more advanced compared to the CVV-checking of credit cards that for one to successfully use it to make a payment, it has to be the legitimate owner of the account.
    As a merchant, you have the comfort of knowing that once you get paid, you stay paid.

    ReplyDelete
  46. meaning, for all those who paid in cash whatever bank you used, whenever(2011-present)you paid in, that's considered as valid/closed transaction? truly so sad :( no law about this?

    ReplyDelete
  47. Metrobank card also reversed my transaction thru Paypal w Celverbuy. ok Sila becasue they reversed the full amount immediately and it is the merchant Cleverbuy who has to dispute the reversal within 45 days . the only way cleverbuy can dispute is if they give us active vouchers that will be honored and plane tickets. So in short naibalik pera namin, Thank God and Metrobankcard for being customer friendly and putting the onus on the fraudulent merchant to prove otherwise.

    ReplyDelete
    Replies
    1. Metrobank did not request for credit memo? They are requiring us to submit one.

      Delete
    2. I showed the proof / confirmation of payment from Paypal / Card stement and email from Cleverbuy. I showed the links online on the NBI investigation and that CLeverbuy offices are closed so no way for me to claim my vouchers. Got my reversal within a day. I addressed my concern to chargeback section ,they are handling fraudulent merchants.

      Delete
    3. toy gonzales, anong bank nyo? credit card?

      Delete
    4. Hi Mr Toy..Metrobank din po kc gnmit ko for the vouchers worth 83k..But sad to hear from them that they cant reversed the payment dated feb 14,i have to ask the merchant daw..pano un eh closed na nga po?
      Bakit po ung sa inyo nag ok cla,worth mgkano po ba?
      Thanks a lot

      Delete
  48. To all: Sana makatulong itong message na to para sa inyo isa akong concerned citizen isa din ako sa muntik ng maloko ng Clever Buy Travel pero thank God natuloy yung travel namin sa kanila. Sa mga naloko ng Clever Buy yung mga Manager at mga sales ng Clever Buy na hindi nyo na mahanap ngayon sasabihin ko sa inyong lahat kung saan sila matatagpuan at kung saan na sila nagtatrabaho ngayon isa din sya group buying site dito na sila nagwowork yung mga manager at sales ng clever buy na nawala na lang parang bula dito nyo sila makikita ng personal sa "DEALSPOT" ito ang office address ng DealSpot Unit 18-D Goldland Tower, 10 Eisenhower Street, San Juan City, Metro Manila Contact Nos.: 727-5325/ 722-8893/ 577-0189 / 0923-721-7269 Telefax:723-5538. Sana nakatulong ako kahit konte.

    ReplyDelete
    Replies
    1. is this true? sino owner ng dealspot?

      Delete
    2. Is Mr. Archie Llorca also working in Dealspot? How can I contact him?

      Delete
  49. Meron po akong source na kakilala sa loob ng DealSpot ito po ay 100% na totoo. Halos karamihan ng nagwowork ngayon na sales at managers sa Dealspot ay galing sa CleverBuy nandun ang mga managers every monday to friday except saturday. Much better na magpunta na lang kayo office ng Dealpsot para makita nyo sila.

    ReplyDelete
    Replies
    1. makukulong b yung chris aranez at mark lexter telan

      Delete
  50. was able to redeem a voucher worth almost 20K package for 4 sa coron,palawan. very nice experience,hatid-sundo ng mga j2 sa palawan and accommodating ang staff ng divelink resort. sa sobrang ganda, i repeated the experience but i used a travel agency na since walang deal na offered ang clever (buti na lang din). when i talked to the resort manager of divelink, he told me na may utang pa ang J2/clever sa kanila na more than 800K. di daw kasi nila matanggihan ang mga cleints since galing pa sa malalayo kahit pa daw di nila makontak ang clever. humanga ako s akanila and at the same time, naawa. good thing na ang last scam nila sa akin id yung yoshinoya. to be honest di na ako umaasa an makuha yun pero was surprised na out of good will, nagpapa-claim na sila.
    when i got there, i talked to their manager and she told me na napilitan na sila ibigay kasi grabe na daw ang stress na nakukuha nila. karamihan daw kasi ng mga clients,di amniwala na di sila binayaran and pinagsasalitaan daw sila ng masakit. so para wala na daw gulo, ibigay na lang nila even if this means losing hundreds of thousands (you should their claiming list,ang kapal!) .

    ReplyDelete
    Replies
    1. it's quite admirable that yoshinoya is honoring the vouchers. but they should do it anyway, they authorized cleverbuy to be their reseller, so our vouchers should be legit in their eyes. still, kudos to them for doing the right thing.

      Delete
    2. aren't they suing cleverbuy? i'm actually wondering what the merchants are doing to cleverbuy and j2 for the trouble they caused. so far only the customers are very active in pursuing this case. sana magpost ng updates dito yung merchants sa legal actions na ginawa nila against cleverbuy.

      Delete
    3. tama anonymous june 26, 2012 10:38pm, sana mag-update din ang mga merchants. definitely meron din silang ginagawang action. hoping na wag mawalan ng contact ang bawat isa sa atin.. thank you

      Delete
  51. unsugar coated, kumusta po ang update? meron ng nakapagrefund? thanks

    ReplyDelete
  52. @ unsugarcoated meron po kayong idea sa cash payment thru bank otc. f pano ang magandang gawin. tenks

    ReplyDelete
    Replies
    1. ano po bank nyo? chinabank sa akin at nagfund transfer lang po ako ksi me account ako sa kanila, nagpunta na ako sa chinabank and told me na naremit na daw nila ang payment kasi last year pa po ang transaction. me permission naman daw ako, sabi ko naman natural lang na me permission to transfer a fund kasi all i know ay good ang cleverbuy. they told me na kontakin ko raw ang dragonpay pero sabi nila ay naremit na daw po nila sa mozcom. then when i contacted mozcom, sad to say, ni "hi" or "hello" ay wala po silang reply. niresent ko ngayon and hoping to get a response from them next week.

      Delete
  53. very nice ang staff ng yoshinoya when we redeemed our voucher from cleverbuy, thankful pa rin ako kasi ni-honor nila yun. In fact sila pa ang ngsend ng SMS sa akin para ma-claim yun voucher, kala ko kasi wala na yun kaya di na ko ngfollow up after na ngcall ako at iwan number ko sa knila 3 wks ago. Kaya thankful na rin ako kasi may mga merchant pa rin pala na marunong magbigay ng proper service sa customers nila kahit di sila nabayaran ng Cleverbuy. Sana may iba pang merchants na makagawa nito, and surely in future may good karma din ito sa kanila. Thanks Yoshinoya!

    ReplyDelete
  54. Ano na nanyari sa cleverbuy? dealspot na ba siya pano yung mga gusto pa mag refund makaka refund pa ba?

    ReplyDelete
  55. Hi! To those who have paid through DragonPay in cash, have you tried reimbursement of cash from DragonPay itself? Is there any way that cash payments can still be retrieved? Thanks!

    ReplyDelete
  56. Hi,

    Hindi kaya dapat mozcom ang habulin natin? tumawag ako sa BDO the only way to reverse it daw is to cancel the payment from mozcom.. eh si mozcom nmn ayaw ibalik...

    ReplyDelete
    Replies
    1. when po ang transaction date?

      Delete
    2. otc po ba payment nyo?

      Delete
  57. yun mga manloloko sa cleverbuy nasa dealspot na daw so beware

    ReplyDelete
    Replies
    1. kung walang relasyon ang dealspot sa cleverbuy, kawawa ang may-ari nito. madadamay sila pero choice nila un, kinuha nila ang mga tauhan ng cleverbuy. hindi naman sa discrimination pero ang mga taong ito na nagbigay ng serbisyo sa cleverbuy ay meron pa ring pananagutan sa batas. di man sila direktang kasama sa mga nanloko pero naging aksesorya pa rin sila, wala man silang alam sa anumang plano ng boss nila ay andon pa rin sila na gumawa ng trabaho nila. nakakaawa ung iba dahil kapit sa patalim pero kung ikaw ay isang mabuting tao, hahayaan mo ba ang mga walang halang na kaluluwa ay makapanloko ng kapwa gamit ang iyong puhunan, dugo at pawis? lahat ng gawain ay me katumbas. meron tayong 2 karma, good & bad. kayo na po ang bahalang sumukat at tumimbang...ikaw kaibigan, san ka lulugar??? maliwanagan nawa ang puso at isipan ng lahat ng taong me kinalaman dito. at dalangin ko na sana ay mabigyan na ng linaw ang lahat. salamat...

      Delete
    2. dati akong merchant ng cleverbuy,para saken ang mga managers ang dapat managot dahil sila ang nag aaprove ng mga deals na palpak at alam nila na ang cleverbuy at j2 ay magkasabwat sa pag gawa ng palpak na deal kaya dapt managot ang manager ng cleverbuy at clevertravel.yung deal ko hindi bumenta sa sobrang bagsak ng presyo ng j2 travel, yun pla scam lang,walang kinalaman mga sales agent nila naawa nga ako sa agent ko dahil hindi sya naka sweldo pati commision hindi nya nakuha. ang managers ang naqg aaprove dapat sila ang habulin.

      Delete
    3. sa inyo po merchant ng cleverbuy. good for u na hindi natuloy ang transactions with them. atleast di po sumasakit ulo nyo re: remittance matters. pero tama kayo, dapat nga talaga ang habulin ay ang mga managers na un.. di nila naisip, ang hirap ng buhay para gawan ng ganito ang kapwa nila. kung sila ngayon ay naghihirap ang kalooban & everything, dahil un ay pinabayaan nila ang amo nilang walang kwenta na gawin ang ganitong klase ng gawain. ano ito?

      Delete
  58. My Bank reverse the payment that i made last april 20, 2012 amounting to 27,600.00 thank god. pero iimbestigahan pa din nila in 75 days. if proven na naloko nga ako hinde na ako magbabayad. and since na sarado na ang cleverbuy mapapatunayan naman na nagsasabi ako ng totoo...sobrang para akong nabunutan ng tinik. so i suggest na tumawag kayo sa mga bank nyo. what i did was i called my bank and told me na i make a formal complaint letter to be fax sa fraud division they will give you the number.....so hinde na ako para magreklamo pa sa NBI.....THANK YOU LORD....Please if you paid via credit card protektado tayo.....

    ReplyDelete
    Replies
    1. wat po bank nyo?april 21 po ako nagpurchase ngfile na rin ako ng dispute but stil no result..im just worried bka d mareverse ung transaction ko..

      Delete
    2. hi anonymous june 28, 2012 3:31PM, me idea po kayo sa cash payments if ano ang magandang gawin para maforce ang bank na magreverse? actually transfer fund lang po ang ginawa ko kasi me account ako sa bank na iyon. last year pa po itong transaction. pls help. thanks

      Delete
    3. My bank is bdo... I made the letter 1st week ng june lang 2012 nung pumutok na sarado na ang clever buy...i called yung call center nila and i was advised to make a letter to be addres sa fraud dept. I wrote what happened attached my transaction slip and told them that the cleverbuy already closed down. Kung baga ikukuwento ko yung totoong nangyare....i have a good record sa bdo siguro isa rin yun kaya na grant ako...plus totoo naman na sarado na sa cleverbuy. I also told them na via mozcom ako nagbayad though the transaction is valid d ko naman nakuha yung worth ng money ko....

      Delete
    4. anonymous june 30, 2012 11:43pm - credit card po ito?

      Delete
    5. Hi AnonymousJune 30, 2012 11:43 PM. nasabi ba ng bdo kung ano ang ginawa nila? kasi nagfile na ko ng dispute sa prudential, ang credit card provider namin, sabi nila naiforward na daw nila sa merchant yung payment kaya mozcom nalang daw ang habulin. eh kung tutuusin, pareho lang naman po tayo ng purchase date pero nagawa ng bdo na irevert back. Hope you find time answering my question. thank you po

      Delete
  59. pano nman kming ngbayad last jan 2012 sa BDO ng cash? me pg asa pa kya kmi mkapgrefund kung ttawag kmi sa BDO?

    ReplyDelete
  60. Is there a way na maso solve ba ito?

    ReplyDelete
  61. hi, ako po nagbayad through LBC, under Dragonpay, nung Feb 28 or 29 ako nagbayad.. pano kaya un?

    ReplyDelete
  62. is there any way I can retrieve my money if I paid using BDO cc thru mozcom last 04 Apr 2012?

    ReplyDelete
  63. Isa ako sa mga nagpurchased sa cleverbuy way back Nov.7 2011. Sa awa ng Diyos natuloy din ang naging travel namin na Bohol Tour package for 4 persons worth 15999. Pero bago natuloy yun, sangkatutak na hirap ang dinanas namin sa pabalik balik na pagpunta sa Cleverbuy office na sarado na pala. Ang nakausap ko ay si Rolly Junto na marketingmanager ng scam na ito. Buti nalang at nagawan nya ng paraan na matuloy ang travel namin nito lang may 25-27.pero bago yun muntik na din akong mapasama sa mga taong dapat aymagrerefund nalang ng pera dahil sa walang update ng j2 travel, napanood ko din ang mga reklamo ninyo sa abscbn news. Naaawa ako sa inyo dahil naloko kayo ng walang kwentang group buying site nanito. Advise ko lang sa inyo, wag nalang kau magpurchase ng online gaya ng mga ganito. Sana maging magkaron ng so,usyon ang bawat problema nyo regarding sa scam na ito. God Bless everyone.

    ReplyDelete
  64. I have 2 unprinted vouchers pa sa cleverbuy. Its not about travel naman po pero pano ko makukuha yun? Thanks

    ReplyDelete
  65. hello po sa inyong lahat, let's all pray na matapos na lahat ito at maibalik ang mga pinaghirapang pera naten. Ang nabili ko sa Cleverbuy ay trip to Bora for 2 at last January 2012 ko pa nabayaran via cash payment, over-the-counter. Is there a way na marefund pa ung mga cash payment nato?

    ReplyDelete
    Replies
    1. ano po bank?

      Delete
    2. Same din ako nung last january pa pero RCBC yung bank/card na ginamit ko. Sino ba nakakaalam pag sa RCBC?

      Delete
    3. BDO po ako nagbayad, OTC, nagpunta ako last Friday June 29 sa NBI, nagfile nako dun ang sabi magfollow-up/tawag tawag daw para malaman kelan ang hearing

      Delete
    4. @anonymous july 4, 2012 2:49PM, me update po kayo sa NBI hearing? thanks

      Delete
  66. unsugarcoated, me update po kayo?

    ReplyDelete
  67. for those who paid by credit card (any bank) as long as within 60 days since the transaction date, you can file dispute letter and they will investigate in 75 days what really happened. Please make a letter just relay the truth attached your proof of payment plus the billing of your card. In my case wala pang 30 days na actionan na kaagad, ni reverse na nila yung payment ko i filed last june 03, now at my july billing reverse na....April 20 ang transaction ko..May mga number ng mga banks nyo sa billing statement dun kayo mag inquire ibibigay ng costumer service ang fax number ng fraud division...TIME IS THE ESSENCE HERE...PAG lampas na ng 60 DAys ang transaction HINDE na nila inaallow kase nakabayad na din sila. SO sa NBI na kayo dumerecho....for those who paid in cash im sorry to say hinde sya inoonor ng dispute team because its consider as a valid transaction NBI na din yun....Im speaking base on my experience...i refunded my money amounting to 27,600.00 with in 60 days i applied for dispute then after 30 days the bank reverse my payment.....BASTA WITH IN 60 days na transaction na pag asa pa...pag lampas na hinde na pwede....call me 09159686263 il be willing to help you dahil pare pareho naman tayong victim dito....

    ReplyDelete
    Replies
    1. hi alam mo ba ung sa eastwest ko ayaw nila irefund money ko, sabi mki coordinate daw kame sa mozcom. at ang mozcom naman sabi nila nabayad na daw nila sa clever buy, we have the same date of transactions :(

      Delete
    2. just get the number of fraud division then make a letter wag ka na makipag usap kung kanino man at sayang sa oras. I thank BDO very accomodating sila. they assist me and told me the procedure...Depende di kase yan sa letter mo kung paano mo ilalahad yung pangyayare dapat wag ka rin mayabang or wag mo rin impose...ask a favor makiusap ka...kase di rin naman kasalanan ng banko na naloko tayo to begin with. itry mo lang kung pumayag thank you kung hinde naman sa NBI ka na dumeretcho...Ganun lang kase ako nga June 3 palang nag email na ako....nag file din ako sa NBI i emailed MOZCOM too....lahat ng option ginagawa ko na sobrang greatful lang ako na may tumugon sa request ko at nakatulong din ang mozcom for validating may trasaction at pinatunayan nila sa BDO na sarado na nga ang clever buy.....wag na kayo umasa sa mga comments dito walang mangyayare kung basa lang kayo ng basa.....Action, gamitin nyo instinct nyo...

      Delete
    3. Hi, can u please help me on what to do next? I bought the voucher Apr23 using Citibank credit card, then posted my payment May 3.After the hell happened in Cleverbuy, I filed a dispute on citibank dated june 12, within seven days, they reversed 27600 to my account.. then june 28, they charged back the 27600.. :( saying that the given proof is not valid.. they are requiring further proof in order to proceed with the investigation.. July 18, I faxed them another statement telling my story about clever buy.. when I called them for follow-up, they told me of 60 banking days investigation.. I need the money na talaga and i can't wait for 60days pa.. Can u please tell me how you contacted Mozcom to help speed-up citibank's investigation? It is really frustating that Citibank are asking for more proof eventhough I already gave them the site in which cleverbuy has already been televised in TV patrol.. What more proof does Citibank need? Even a person with only a half brain can understand the situation in a minute they go to internet and search the cleverbur reviews.. tsk.. tsk.. I need your advise. Thanks...

      Delete
  68. Hi, I heard that the owner of Cleverbuy is the same owner as of CashCashPinoy (they even have the same first letter). I contacted him under frederic@cashcashpinoy.com and he actually promptly replied and promised me a refund (full refund!) within 10 days. I am pleased :)

    ReplyDelete
    Replies
    1. Hi crazy person, whoever you are. Don't expect to get that refund because CashCashPinoy is NOT affiliated with CleverBuy.

      DON'T BELIEVE THIS CRAP, PEOPLE. USE YOUR BRAINS!

      Delete
    2. LOL Siguro taga-Metrodeal or Ensogo ka no hahahahaha! Desperado manira? ULUL!

      Delete
    3. This comment has been removed by the author.

      Delete
    4. Hi, sorry to disappoint you with regards to your refund but we would like to make it clear that the owner of CashCashPinoy is different from the owner of CleverBuy. We do hope you will eventually get your refund though.

      Delete
    5. Just to inform, cashcashpinoy is not affiliated with cleverbuy. Mr Frederic Levy is a man with honors, and he always ensure that everyone is satisfied.

      Delete
  69. hi anonymous July 4, 2012 3:57 PM kelan po kyo tumawag sa CashCashPinoy? ano po contact number nla? sure po ba kyo na mkkagrefund kyo?

    ReplyDelete
  70. This comment has been removed by the author.

    ReplyDelete
  71. cash cash pinoy, sino ung naninira dito???

    ReplyDelete
  72. Shame on Ensogo or Metrodeal if they're the ones spreading these craps!!! CASHCASHPINOY IS NOT AT ALL AFFILIATED WITH CLEVERBUY! In fact, if you talk with DTI people, they'll tell you that cashcashpinoy and Dealgrocer, are the really two only serious groupbuying websites: no problems with them with DTI. Everything situation is always fixed for the benefit of the consumer.
    So instead of spreading scam and craps, give us some real intels how to get back our money from these cleverbuy scammers.

    ReplyDelete
    Replies
    1. Are you a cashcashpinoy or dealgrocer fan? good thing that you mention 2 illegal companies at the same time. cashcashpinoy is currently being investigated by BIR for tax evasion and dealgrocer is a company from hong kong doing business illegally in the philippines because they lack any business local registrations which are required if you are processing money here locally (which they are doing, they even provide their own personal savings accounts for depositing money). fanboy much?

      Delete
  73. Was able to redeemed my 4 Yoshinoya vouchers last Sunday. Thanks Yoshinoya!

    ReplyDelete
  74. please stop posting bullshits, a lot of people was in trouble bcoz of this scam, i believe in good karma, bad things happen, good things come, i don't care if i cannot get my money back, though it was big enough...i don't wanna waste my time struggling on this, justice is slow..it was given on our country, all we need is prayers and acceptance, hopefully there is another "yoshinoya" that may honor our vouchers...for all the people involve on this scam, you may run now...enjoy while its pleasurable...laugh on us, and hopefully you don't find the dead soon...

    ReplyDelete
  75. hello guys,

    just got my refund from BPI, transaction was made on April 2 amounting to 16k for a bohol trip. I made a request on 2nd week of June, including submission of required documents. Just make a request letter (details of incident), proof of purchase (printed voucher), and credit card and billing. Hope this information would be a help for you.

    ReplyDelete
    Replies
    1. Hi,

      Did you have to send, along with those documents, a cancellation memo? Or did you just indicate in your request that you could not secure it because Clever Buy does not have employees anymore.

      Delete
  76. Buti pa mga bank nyo nag refund, ang eastwest bank wala! d man lang mrunong tumulong nkaka disappoint lang lahat na ng mga dapat ipasa sa kanila binigay namin para lang maniwala sila na close na ang clever buy at di namin nagamit ung voucher,

    ReplyDelete
    Replies
    1. credit card po ba? o cash payment?

      Delete
    2. Sorry to hear that pero yes, Eastwest bank CC is pathetic. Only credit card I hate actually. Will never get any of their products.

      Delete
  77. Ang tanong ko cash ang payment ko sa WEBIX diko alam san ma refund ang bayad pano yun????? Pls reply pano kung cash???ang binayad pano yun may pagasa pa ba makuha yun???

    ReplyDelete
  78. Kawawa naman talaga at marami pang tao naloloko tama hirap at pawis ang binabayad para sa kaunting pasyal eh maloloko pa????
    Pls....saan cla makikita update naman at dpat magfile pa ba sa NBI???

    ReplyDelete
  79. kung cash payment, sorry, mukhang wala na kayo mahahabol

    ReplyDelete
  80. Here is the Address of Cleverbuy Germany
    Clever Buy AG
    Narzissenweg 33
    90451 Nürnberg
    Germany

    ReplyDelete
  81. I want justice for cleverbuy victims....

    ReplyDelete
  82. Hi, can u please help me on what to do next? I bought the voucher Apr23 using Citibank credit card, then posted my payment May 3.After the hell happened in Cleverbuy, I filed a dispute on citibank dated june 12, within seven days, they reversed 27600 to my account.. then june 28, they charged back the 27600.. :( saying that the given proof is not valid.. they are requiring further proof in order to proceed with the investigation.. July 18, I faxed them another statement telling my story about clever buy.. when I called them for follow-up, they told me of 60 banking days investigation.. I need the money na talaga and i can't wait for 60days pa.. Can u please tell me how you contacted Mozcom to help speed-up citibank's investigation? It is really frustating that Citibank are asking for more proof eventhough I already gave them the site in which cleverbuy has already been televised in TV patrol.. What more proof does Citibank need? Even a person with only a half brain can understand the situation in a minute they go to internet and search the cleverbur reviews.. tsk.. tsk.. I need your advise. Thanks...

    ReplyDelete
    Replies
    1. That was a stupid thing for Citibank to do. Why the hell would they refund your money in the first place? I don't think you can expect any kind of help from Mozcom. I just got a letter from them, reiterating that they are just a payment gateway and has no responsibility even if the merchant fails to deliver.

      Delete
    2. @unsugarcoated, same response from mozcom. they sucks!

      Delete
  83. Question lang po. Pwede po bang umusad ang kasong Estafa kung wala na po dito sa Pilipinas itong si Christian Bayer?

    ReplyDelete
    Replies
    1. Yes. In the complaint sheet at NBI, you don't even have to specify names, you can just put "the people behind Cleverbuy" because according to NBI, they'll be the one to investigate and find out who the guilty people are (if any). Besides, Cleverbuy is/was a corporation, not just solely owned by Christian Bayer.

      Delete
  84. hi. im mico we purchased a voucher last Feb 15 thru HSBC. is there still a way for us to get a refund? pls help

    ReplyDelete
  85. Moscom sent me this:
    We write in response to your filed dispute transaction with cleverbuy. We respectfully remind you that Mozcom is only an online payment processing facility that merely facilitates a transaction that happens exclusively between customer and merchant. Failure/refusal to deliver or honor obligations to the customer are entirely and exclusively the responsibility/liability of the merchant. You will kindly recall that every time a credit card transaction is made, the limited role of Mozcom is clearly disclosed to each customer with the following gentle reminder and disclaimer :

    “This is not a tax receipt. This confirmation only indicates that your payment has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of Cleverbuy to confirm that your order has been accepted, and to deliver any goods or services you have ordered. If you have any questions about your order, please contact Cleverbuy, with the transaction details listed above.

    DISCLAIMER: Mozcom Payeasy is an independent third party payment processor. Any terms or condition for the product or service that you purchased using our payment facility is strictly between you and the merchant to deliver the said product or service as advertised.”



    Rest assured that Mozcom performs its responsibilities with the highest standard of professionalism. We encourage you therefore to direct your refund request to the merchant concerned.


    . . .ibig sabihin d ako makakarefund???can any1 help me?

    ReplyDelete
    Replies
    1. That's exactly the same brush-off message I got from Mozcom. I think Mozcom has stopped responding to refund requests from Cleverbuy victims. Based on other people's comments, it seems that Mozcom will only cooperate if the requests come directly from banks. Contact your bank for your refund request.

      Delete
  86. Hi,

    In relation to this post about Mozcom, I'm thinking about what they will do about the money they have on hand for refund if they didn't get an advice from Cleverbuy that we’re requesting a refund based on their suggestion.

    Is there anything we can do to drag Mozcom on this being uncooperative on this matter?

    Any views?

    ReplyDelete
    Replies
    1. If you have used a credit card for your purchase with cleverbuy then the procedure for getting your money back is to make a CHARGEBACK claim, (NOT a refund) with the bank that issued your credit or debit card. You will get your money back from your bank. It is then upto Mozcom's banking partner to obtain the funds from Mozcom (payeasy) and return it to your bank.

      If Mozcom fail to return the funds to their banking partner there will be serious ramifications for them.

      Delete
  87. What's the latest update regarding clever buy? Mukha wala nang nangyari and our money just gone na walang ka hirap2 sa Mga namantala.. :(

    ReplyDelete
  88. hello unsugarcoated, any update pls sa hearing?tanks

    ReplyDelete
  89. I am starting to lose hope on this case....

    ReplyDelete
    Replies
    1. You're only starting? Me. I've lost hope already.

      Delete
  90. Luckily most paid via credit card. And most have received credit. For those ofc us that paid cash. We just learned our lesson

    ReplyDelete
  91. Hi, I'm Yna..

    2 weeks ago I received an email from Mozcom stating the following:

    "July 23, 2012

    Dear Ms. _______________,

    We write in response to your filed dispute transaction with cleverbuy. We respectfully remind you that Mozcom is only an online payment processing facility that merely facilitates a transaction that happens exclusively between customer and merchant. Failure/refusal to deliver or honor obligations to the customer are entirely and exclusively the responsibility/liability of the merchant. You will kindly recall that every time a credit card transaction is made, the limited role of Mozcom is clearly disclosed to each customer with the following gentle reminder and disclaimer :
    “This is not a tax receipt. This confirmation only indicates that your payment has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of Cleverbuy to confirm that your order has been accepted, and to deliver any goods or services you have ordered. If you have any questions about your order, please contact Cleverbuy, with the transaction details listed above.
    DISCLAIMER: Mozcom Payeasy is an independent third party payment processor. Any terms or condition for the product or service that you purchased using our payment facility is strictly between you and the merchant to deliver the said product or service as advertised.”

    Rest assured that Mozcom performs its responsibilities with the highest standard of professionalism. We encourage you therefore to direct your refund request to the merchant concerned.

    Thank you.


    Management
    Mozcom, Inc."

    So I was really down and I lost hope.But upon checking with HSBC last Monday, Aug. 13, the amount that I had disputed was credited back!
    Am so thankful that they understand the situation and assisted in having my money back.

    May we all get our refunds.

    ReplyDelete
    Replies
    1. I got the same message from my Citibank.. They forward to me the messages from mozcom and I check it yesterday still under investigation.. I hope they credited it back to my account..

      Delete

Repost.Us

Related Posts Plugin for WordPress, Blogger...