Monday, April 2, 2012

My Second Ensogo Refund Took Only Eight Days. Yes!

When I had a problem with my Mongkok voucher, Ensogo's refund took a mind-boggling 3-1/2 months, 6 email followups, and 4 or 5 posts on their Facebook page. So when Gandiva informed me that I had a problem with the voucher I bought from Ensogo, I thought ugh!


I emailed Ensogo on March 19 to request for a refund and an explanation as to what happened. My email was civil but a bit stern. The voucher in question was worth P300 but since we did not have the option of backing out of paying the regular price (P600) at Gandiva, I thought it would be fair to at least try asking Ensogo to refund me the regular price. Honestly, I was expecting them to just refund me P300.

After two days, I got a reply from Ensogo, saying that they had documented my concern and would be addressing it with the merchant.

March 27 around 3pm, I had not received any more info so I emailed again, asking for an update. The following day, Ensogo replied that my refund request had been approved and that I would receive my credits within two days.

I did not think about it until the end of the month. When April started, I remembered about it and when I checked my Ensogo account, I got P600 credits!



I got no explanation on how our voucher got mistakenly marked as Used, oh well, but at least I quickly got a full refund.


24 comments:

  1. buti na lang they refunded you. pero parang nakakadala na rin. kaya i dont really like buying vouchers

    ReplyDelete
    Replies
    1. for food and experience-related offers, sulit ang vouchers, so I can live with the occasional hassle. but for physical objects, 95% of the things I see being sold on group buying sites are not discounted at all - sometimes even more expensive in fact.

      Delete
  2. In the middle part of this post, I was like, "Oh No!". Buti na lang, nakahinga din ako ng sinabi mong na-refund mo yung pera. Good thing talaga!

    ReplyDelete
  3. There is still some imperfections in the electronic transactions. Good thing Ensogo is responsible enough to correct their mistakes..

    ReplyDelete
  4. Good to know that you got a refund.Last week I got an unexpected refund from one of the organization trip that my son joined in .i paid an amount of 300 dollars plus and back out after 5 months.i e mailed them about it and the reason. and forgot about the money that i paid.but then they sent me the amount that I paid back.There are still some good company out there.

    ReplyDelete
    Replies
    1. Wow $300 that's a lot. Good thing you got a refund :)

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  5. Well at least they were quite considerate and returned twice the amount that was due. That kinda makes up for the delay I guess.

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  6. Good thing they refunded you the full amount.. but still, what if you didn't have the means to pay the full amount that day. But yes, it was an honest mistake on their part and nobody wanted it to happen. Happy to know everything went well :)

    ReplyDelete
    Replies
    1. Well if we didn't have extra cash then, we would have washed dishes in their cafe lol.

      Delete
  7. wow! at least they know how to make up for the hassles. good customer service then.i'm happy for you!

    ReplyDelete
    Replies
    1. Ensogo is hit or miss when it comes to service, but they have great promos.

      Delete
  8. atleast they have good customer service, is ensogo okay naman? I mean, I've tried metrodeal, and I wanna try ensogo din..

    ReplyDelete
  9. I have never bought a voucher...did not even know such things existed, until I started reading food blogs. Buti na lang we don't have that here in our province otherwise, baka lalong tumaba ako sa kakakain sa labas, hahah

    ReplyDelete
    Replies
    1. You're right. I ended up eating out more often and thus gained a few pounds lol.

      Delete
  10. great to know they have decent customer service. I have bought several from ensogo already. Deals are accurate naman :)

    ReplyDelete
  11. That's good news for you!
    I just hope I can be able to
    try some of these vouchers in the future.

    ReplyDelete
  12. you're missing a lot Marri, you should try them as soon as possible. =) I recommend my favorites are Deal Dozen, Deal Grocer and CashCashPinoy.. Ensogo's support seems to be getting worse lately so they're no longer in my favorites list. I had to post on their Facebook page for 3 weeks just to had my last issue with them fixed.

    about the reason, yeah they're not fond of telling that to customers as well.. They didn't even email me to say that they already loaded the credits to my account..

    ReplyDelete
    Replies
    1. I haven't tried Deal Dozen. Their email updates are not configured properly, which makes me too lazy to visit the actual site itself.

      As of now, my top 3 are Deal Grocer, CashCashPinoy, and Metrodeal. I have experienced good service with DG and CCP and while I haven't tested Metrodeal's customer service, I've never had any problems with their vouchers. Ensogo has nice offers but their service is "tsambahan".

      Delete
  13. I bought a hard drive from ensogo last april pa Using my credit card.they said it will be delivered in june.tpos nagemail na may problems kya august nlng.up until now wala padin ung item ko.ngayon lang ako nag ask ng refund. San irefund nila thats 2800php by the way.once lang sila nag respond sa email ko sana magrespond cla regarding sa refund ko

    ReplyDelete
    Replies
    1. Wow that is such a hassle. Tsk tsk. I've seen similar complaints about items taking ages to be delivered. I hope you get your refund soon.

      Delete
  14. you know whaT.. i've got nothing against ensogo.. but its one of those companies or businesses that ensogo supports or lets say promotes. i've been an employee of that company and all that they say every issuance of salary is it is ensogo's fault why we cant have our full salary.. imagine it became half.. and well ito pa , ako pa lumabas na msama nung umalis ako sa company.. di pa nia binigay sweldo ko .. ahahah so beware of that basement 8 something something coz it really ruined my senses.. i know their baho.. unlimited well they have tactics to limit the shots. sorry i just freak out! they are not professionals.

    ReplyDelete
    Replies
    1. That sucks! You can file a labor case against the company.

      I've met a travel merchant who said some group buying sites have better policies than others when it comes to merchant payments, still it shouldn't be the employees' problem. Any loss the company incurs because of promotions should be treated as marketing expense and not a reason to stiff the employees.

      Delete

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